These days, not many insurance companies take the time to reach out to their agents and give them a pat on the back.
Well, we were pleasantly surprised when we received this letter dated April 21, 2014. The letter is from the top gun at Mercury Insurance Group — Gabe Tirador, President & CEO. The letter is in recognition of McKenna Insurance Services again qualifying for Mercury’s highest level (Gold) of the Service Excellence program.
I have to admit, the first thing I did after reading this was to pinch the signature section of the letter with my thumb and index finger, rub it back and forth to authenticate it, and yes, this was signed by the big man himself, not just a scanned copy of a his John Hancock.
That means a lot to us. Thank you Mr. Tirador!